Service und Quality

The HSM name is synonymous these days not just with outstanding quality and innovation but also with first class service and spare parts service. Competent technical advice and maximum parts availability ensure that our customers remain competitive. This is also backed by our dealers and partners worldwide. During the design stage of the machinery, particular attention is given to accessibility and service friendliness.

A company is only as good as its workers

This realisation is shared by the entire workforce which supplies all its skills and many years of technical knowledge to the field of forest technology. In 50 years, the successful customer service has made a good name for itself and HSM feels permanently committed to this. Service personnel perform maintenance work and repairs with a high degree of operational readiness and close adherence to delivery schedules and also provide professional advice by phone on all technical matters. Parts orders received by 4pm leave the depot by express delivery on the same day. For this service there is a well-stocked spare parts store available that guarantees fast deliveries and helps to avoid unnecessary downtimes.

Time is money

Performance and reliability are an important pillar for successful development of forestry machinery. They ensure that the capital invested in special-purpose forestry machinery has a high return on investment through performance and minimal downtimes. These so-called unproductive periods caused by repairs and maintenance work must be kept as short as possible. To achieve this, HSM has provided extremely good accessibility to components on its forestry machines. This maintenance-friendly approach is a real challenge to engineers, especially due to the HSM design principle of "narrow body with wide tyres". These optimum accessibility solutions are what can make owners of HSM machinery even more successful. Whether it is outward pivoting tanks, maintenance flaps with wide opening angles, parallelogram folding cabs or a central electrical system with good overview, all of these features have the motto "time is money – so keep maintenance and repair times short".